Shipping policy

Last updated: February 1, 2026

1. Shipping destination

We currently ship orders only within the United States. We do not ship internationally at this time.

2. Shipping fees

Orders of $150 or more ship free. Orders under $150 have a flat shipping fee of $12.99. Any applicable shipping charges are shown at checkout before you pay.

3. Order cutoff time

Our daily order cutoff is 5:00 pm (Central Standard Time, CST). Orders placed after the cutoff begin processing the next business day.

4. Processing time

Processing time is 1–3 business days (Monday–Friday, excluding holidays). Processing includes order verification, handling, packaging, and preparing your shipment for carrier pickup.

5. Transit time after shipment

After your order ships, typical delivery time is 4–8 business days. Transit times are estimates and may vary due to carrier operations, weather, peak-season volume, or other factors outside our control.

6. Carriers

We may ship using USPS, UPS, FedEx, or regional carriers. Carrier selection may depend on package size, destination, and service availability.

7. Tracking information

When available, we send tracking details to the email address used at checkout. Tracking updates may take time to appear after the label is created or the carrier scans the package.

8. Address accuracy & delivery responsibility

Please confirm your shipping address is complete and accurate (name, street number, apartment/unit, city, state, ZIP code). We are not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

9. Changes and cancellations

Before shipment: You may request cancellation or an address change, but it is not guaranteed and depends on the order’s processing status.
After shipment: Orders cannot be canceled once shipped. If you no longer want the item, please follow the return process after delivery (see Returns & Refund Policy).

10. Wrong item, missing parts, or shipping damage

If you receive the wrong item, items are missing, or your order arrives damaged, notify us within 48 hours of delivery and include clear photos of the item, packaging, and shipping label. We will review and work with you on an appropriate resolution. For confirmed quality issues, wrong shipments, or damage, we will cover return shipping or handle it case-by-case as appropriate.

11. Delays

Delivery dates are estimates, not guarantees. Delays can happen due to carrier constraints, weather events, and other circumstances outside our control. If your tracking has not updated for an extended period, contact us and we will help you investigate.